Our people make
growth happen.

We're Growth Specialists with proven expertise

Our Customerit™ people are industry agnostic, offer proven expertise and adapt to your style to achieve the best growth outcomes for your business. Our growth specialists have decades of experience leading marketing teams across a wide range of industries in B2B and B2C sectors. They use their knowledge and expertise to drive strong commercial outcomes for SMEs.

Brooke Chapman


Brooke started her career as a television journalist before moving into corporate communications and public relations roles, advising leading brands across the mining, travel, property, recruitment and not-for-profit sectors.

Brooke has led the marketing functions for Shine Lawyers, disability services provider Endeavour Foundation and most recently, Australia’s largest privately-owned retirement village operator, RetireAustralia.

Brooke works with boards and business owners, transitioning organisations out of tactical lead generation and into a strategic marketing methodology aligned with broader business goals.

Nicola Pickup


Nicola has held senior marketing roles in both the UK and Australia, and over the past 20 years, she has launched and established products and businesses into the US, Europe, Asia and the Middle East.

Although a specialist in retail, her client list also includes companies in sectors ranging from engineering to leisure. Having experience in both B2B and B2C markets, Nicola now concentrates on advising SME companies on how to create value-driven marketing strategies that help to deliver sustainable growth.

Nicola is always focused on creating innovative ideas to solve problems and is passionate about implementing impactful marketing strategies that deliver value.

Teresa Ma’aelopa

Marketing Strategist

With over 20 years of marketing experience across various industries and business structures from family businesses to corporate, Teresa has seen the good, the bad and the ugly. These experiences have proven the need for great marketing strategy in all businesses and drives her passion for working with SMEs to build better strategy.

Teresa’s experience in both strategic and tactical implementation across all aspects of marketing, including communications, product management, customer centricity, and digital makes her the ideal partner to help bring your marketing together to drive growth.

Kate Dixon

Marketing Strategist

Kate started her marketing career as a Brand Manager for Air Force recruitment. She honed her communication skills on the Melbourne 2006 Commonwealth Games, before joining a private consultancy firm.

Over the past fifteen years, Kate has led marketing teams across Australia and New Zealand, for blue chip companies including MYOB and Sunsuper. However, one of Kate’s greatest strengths is her ability to deliver growth in the small and medium business segment.

Kate has developed and executed innovative marketing strategies to drive revenue growth and increase market share across various sectors, including technology, finance, defence, tourism, not-for-profit and education.

Kevin Lillie

Marketing Strategist

Kevin is a commercially driven and results orientated senior marketing/sales leader with extensive B2C and B2B marketing expertise across automotive, retail, construction, financial services, training & education.

Kevin enjoys setting clear strategic goals and delivering integrated communications plans within complex multi tiered and multi channel environments.

He has a track record of success in developing and executing innovative marketing plans to meet brand, sales and profit targets, delivered via deep relationships and developing internal teams, agencies and suppliers. Specialities include customer insights, segmentation, strategy development, brand positioning and communications.

Tim Wolnizer

Marketing Strategist

Tim is a multidisciplinary marketer with a broad experience. He has held key leadership positions in strategy, brand and business development, growing market share, launching rebrands and new products, and working with executive teams to achieve and exceed business goals.

A problem solver and strategist at heart, Tim has taken his corporate and agency experience to a growing client list across SME, start up and not for profit sectors. He now includes diverse sectors from performance apparel to electric vehicle charging, house builders to PPE amongst his wide range of clients.

He is passionate about helping businesses understand who they are, and how to build value from within their businesses to deliver sustainable outcomes.


Fiona Pogson

Marketing Strategist

With over 20 years’ marketing experience, Fiona has a proven track record of successfully partnering with leaders and teams to drive marketing strategy that underpins business goals.

Fiona has worked with a broad range of businesses across the UK and Australia, from iconic global brands such as Sony and Christie’s Auctioneers to SMBs in need of strategic direction.

Her wealth of experience transcends agency and in-house marketing across a range of B2B and B2C industries including travel & leisure, professional services, recruitment, manufacturing, trades and construction.

Fiona thrives on delivering creative, commercially successful solutions. She believes great things can be achieved when we think outside of the box!


Chirag Ahuja

Marketing Strategist

With over 14 years of B2B Marketing leadership experience across some of Australasia’s well known companies such as Xero, Chirag has a proven track record of driving commercial growth, locally as well as internationally, across various industries including, but not limited to, professional services, construction and trades (SMEs), financial services large enterprises and government organisations.

With extensive experience in driving sales and marketing alignment using technology, systems, processes and strategy, Chirag has a unique ability to match up the target market with the right go-to-market channels to drive growth.

Having led the development and execution of the growth strategy over many years, Chirag has extensive experience in all facets and stages of marketing – from demand generation at the top of the funnel to Customer Marketing at the bottom of the funnel. He is passionate to share his expertise by empowering SMEs to grow faster using technology that focus on driving scalability and efficiency through the use of software platforms and systems.

Ian Mills

Marketing Strategist & Research Associate

Ian has spent over thirty years talking to, researching and understanding the needs of SMBs and their customers in order to build successful marketing and customer experience strategies. He’s run some of New Zealand’s most successful insights agencies, and knows the challenges of building a successful brand while managing the day-to-day demands of business. Ian has worked with a broad range of businesses, from successful start-ups to national icons including organisations such as Air New Zealand, ASB, Commonwealth Bank, Public Trust, TrustPower, EECA, Sport New Zealand, Plant and Food Research, Farmers Mutual Group (FMG), Xero, Valocity and Taska.  


Ian is passionate about placing the voice of the customer at the heart of business strategy and enjoys the challenge of aligning marketing strategy with the daily demands of business operations.

Ashley Smith

Research Associate

Ashley has over 20 years in strategic marketing and market research roles, within both overseas and local businesses. He is a market researcher with business and marketing acumen, having worked within and for some of the world’s biggest brands, including Philips, Heineken, Ferrero, Danone and L’Oreal.  ​Ashley has recently shifted his focus to supporting growing SMB’s with freelance research project work across diverse B2B sectors including: mining, healthcare, construction, trades, health & safety and agriculture. Ashley was born and raised in Australia, and has spent a significant portion of his career living and working in the UK, Netherlands and Belgium. Ashley’s research ‘superpower’ is distilling an actionable storyline from the data.

Dylan Malloch

Research Associate

Dylan Malloch is an award-winning communications professional with over fifteen years of experience across the public, private and not-for-profit sectors. He has worked for and alongside high profile national and international clients.His expertise in strategic marketing positioning, brand development, issues and crisis management, thought leadership, media relations and corporate communications has been widely recognised, including winning ‘Best Thought Leadership Campaign’ and ‘Business to Business Public Relations campaign’ at the PRIA Golden Target Awards. In the education sector, Dylan has been named as one of the 40 most influential people in Australian education by The Educator magazine, while his work with one of Queensland’s leading independent schools has raised their profile and credibility to the point where the School was recognised as the Australian School of the Year at the National Education Awards. More broadly, Dylan has strong professional services corporate communications experience. He has consulted to the accounting, legal, recruitment, banking and engineering sectors. He is offers expertise in media relations and he has a broad network of journalist and business contacts throughout Australia.

Julia Nowell

Research Associate

Julia is a highly skilled market research professional with over 17 years of experience working within specialist insight consultancies. Julia has worked as a Director at research and insight consultancies in Auckland, London and Hong Kong across both qualitative and quantitative research methods.  Most recently, she has been working with the N.B. Insights team on several projects across industries including manufacturing, trucking, timber, engineering and access equipment.Julia has in-depth exposure across businesses from local SMEs to regional APAC clients, through to high profile MNCs with a global presence. She approaches each project with care and attention, dedicated to uncovering the most insightful feedback specific to her clients’ organization and industry. Her previous clients include: Cathay Pacific Airways, Fidelity International, BBC, Fonterra New Zealand, Qatar Airways, Hong Kong Rugby Union, Zespri, L’Oréal Hong Kong and MINDEF Singapore.

Meredith Daoud

Research Associate

With over twenty years of experience in the market research industry, Meredith delivers a strong skill set across all disciplines of market research including executive level research and complex projects. She is a former QPMR (Qualified Practicing Market Researcher accredited by The Research Society) and works in accordance with The Research Society Code of Behaviour and Guidelines. Her experience extends across local, state and federal government, government affiliated, utilities and not-for-profit organisations. She was previously the Head of Government and Social Research for Colmar Brunton (QLD). She has a strong commercial foundation previously delivering successful projects for clients such as Telstra, Flight Centre Limited, Stockland, and QSuper. Her scope of research extends into brand research, advertising and marketing development and evaluation, customer experience, customer satisfaction, community engagement, needs, usage and attitudes research, new product/service development, gaps analysis, program/initiative evaluations, and behaviour change frameworks. Each year Meredith conducts hundreds of in-depth interviews and focus groups. She continues to conduct advanced analysis including segmentations, regressions, index creation, factor analysis and investigative analysis in both Q and SPSS.

Sasha Radford

Research Associate

Sasha is a qualitative insight specialist with over 20 years in market research, branding, innovation and advertising. Her global experience in both B2C and B2B research has inspired the development of a comprehensive toolkit aimed at gaining a deeper understanding into customer needs. These both set the scene and act as a commercial reference point when responding to business challenges including positioning, customer experience, portfolio development and innovation. Past clients include: Arla, Unilever, IHG, Pepsico, Diago, Brown Forman, Pernod Ricard, Mars Petcare, Bord Bia, Kelloggs, ANZACATA, KCOM.

Phil Dunbar

Research Associate

Phil is a market research consultant with over 30 years of hands-on experience. He has worked for NZ-based market research companies as well as global market research organisations across a number of roles. Over the last 15 years Phil has worked as an independent market research consultant. In that time, Phil has worked with a multitude of businesses and organisations, from small local businesses to large global multinationals. Initially trained as a quantitative researcher, Phil has expanded his abilities into the qualitative world, giving him a unique combination of skills.

Naturally inquisitive, he is passionate about finding out what, why and how, and helping businesses to understand their customers to aid strategic decision making.